Congratulations on Finding Your New Home!

All of us at The Property would like to welcome you on finding your new home that is managed by us! Now that your search is over and you are ready for the big move, there are a few small steps to be completed in order to ensure a smooth start. 

What are the next steps?

Follow these 6 steps to ensure a smooth move-in!

1.

Activate your Happy Tenant account. We will provide you with user credentials.

2.

Register EJARI. Collect the necessary documentation.

3.

Register and connect DEWA. Registration can be completed online.

4.

Registering and connecting gas. Gas provider dependent on building.

5.

Registering and connecting telecoms. Telecom provider dependent on building.

6.

Get familiar with your account manager. Your key contact at The Property.

Handing Over Keys

 Step 1. 
Activating Happy Tenant.

Our Happy Tenant application is our exclusive and only method for taking any and all maintenance requests.

To ensure your requests are handled efficiently and adequately, and by the correct people, be sure to have your Happy Tenant application downloaded and ready. You can download the Happy Tenant application for Android and iOS here:


Download for iOS

Download for Android

Your user credentials will be sent to you via email by your account manager upon signing the tenancy contract.

 

 Step 2 
Registering EJARI.

EJARI is the registration of your tenancy contract with government and is a legal requirement for any tenancy agreement.

The documents required to issue your EJARI are:

 

  • Signed Tenancy Contract

  • Landlord Passport Copy

  • Property Title Deed

  • Passport and Emirates ID including residence visa (original and copy)

  • AED 230 Cash


Follow these easy steps register your EJARI:
 

  1. Proceed to Al Manara Center on Sheikh Zayed Road.

  2. Collect a service token from the main counter on the 2nd floor

  3. Proceed to the EJARI counter with required documents

  4. Complete finger print and face scan

  5. Complete Payment

  6. Receive EJARI stamped


​EJARI complete! Please send your account manager a scanned copy for our records.

 

 Step 3 
Registering and connecting DEWA.

DEWA (Dubai Electric Water Authority) is the national electric and water supply.

The documents required to connect DEWA are:

 

  • Registered EJARI and Tenancy Contract

  • Deposit, Apartments AED 2,000 - Villas AED 4,000

  • Connection fee AED 130


Follow these easy steps to connect your DEWA:
 

  1. After you have registered your EJARI you will receive an SMS to your registered phone number for DEWA activation

  2. Click the link and complete the online activation procedure

  3. Pay the security deposit and connection fee


​DEWA complete! Please send a scanned copy of your connection receipt to your account manager for our records.

 

 Step 4. 
Registering and connecting Gas.

Throughout Dubai their a number of Gas providers depending on your location and building.

The documents required to connect gas are:

 

  • Tenancy contract and EJARI

  • Emirates ID and Passport copy

  • Security deposit (dependent on provider)


Follow these easy steps to connect your gas:
 

  1. Confirm with your building management which gas supplier is used in the building

  2. Contact the relevant provider regarding your new installation/transfer of connection

  3. An engineer from the provider will be scheduled to visit your home and activate your supply within 7 days.


Gas connected! Please send your account manager a scanned copy of your connection for our records.

 

 Step 5. 
Registering and connecting Telecoms.

In Dubai there are 2 major telecom providers; Etisalat and Du.

The documents required to connect telecoms are:

 

  • Tenancy contract and EJARI

  • Passport Including Visa

  • Emirates ID

  • Cost is dependent on package taken


Follow these easy steps to connect your telecoms:
 

  1. Confirm with your building management which provider is servicing the building (sometimes both) 

  2. Contact the relevant provider regarding your new installation/transfer of connection

  3. An engineer from your chosen provider will be scheduled to visit your home and activate your connection within 7 days.


Telecoms connected! Please send your account manager a scanned copy of your connection for our records.

 

 Step 6 
Meet your account manager.

TASHA.jpg

Tasha Patel

Account Manager

Tasha has over 5 years' experience as an asset manager in Dubai and has helped over 500 clients in managing their new homes. You'll find Tasha livening up the office with her warm and friendly nature.

JUMAR.jpg

Jumar Macaranas

Account Manager

Jumar is known as the Godfather of Property Management. He's reliable, dependent and always happy to help. 

 

 Useful Contacts. 
Emergency Services.

Police
999

Ambulance
998

Fire Department
997

DEWA
991

Domestic Abuse Support
800 111

Image by Grant Lemons

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